Smile India Foundation Trust takes the utmost care to process donations as per the instructions given by our donors, online and offline. However, in case of an unlikely event of an erroneous donation or, if the donor would like to cancel his donation, Smile India Foundation Trust will respond to the donor within 7 working days of receiving a valid request for a refund from the donor. The timely refund of the donation will depend upon the type of credit card/banking instrument used during the transaction.
The donor will have to send Smile India Foundation Trust a written request for a refund within 2 days of making the donation to Smile India Foundation Trust’s official address or email Info@smileindiafoundation.org along with-
1. Proof of the deduction of the donation amount.
2. In cases where the donation receipt has already been issued to the donor, the donor will have to return the original receipt to us at our office addresses.
3. If the tax exemption certificate is already issued, then we are sorry but we will not be able to refund the donation. However, in case of a valid refund request due to an error on Smile India Foundation Trust’s part, Smile India Foundation Trust will refund the donation and bear the costs of the same.
4. International donations will need a minimum of 2 days for the refund process.